Care with Courtesy, Dignity and Respect.

Our aim is to maintain and improve the health of our patients, by providing high quality equitable health care, which is flexible, responsive, friendly and efficient

Please note that, when you book an appointment, the receptionist may ask you why you need to be seen. This is because reception staff have been trained to ask certain questions to ensure that you receive the most appropriate medical care, from the most appropriate health professional, at the most appropriate time.

Please be assured that any information you provide is treated strictly confidentially and, if you wish, you can ask to speak to a receptionist in private, away from reception.

If, however, you feel that an issue is very private and you do not wish to say what this is, then this will be respected.

Thank you for your support.

 What do I do when the surgery is closed ?

For immediate, life-threatening emergencies (including chest pains and/or shortness of breath), call 999.

When you urgently need medical help or advice but it’s not a life threatening situation, call 111.

Call 111 if :

• You need medical help fast but it’s not a 999 emergency.
• You think you need to go to A&E or need another NHS urgent care service.
• You don’t know who to call or you don’t have a GP to call.
• You need health information or reassurance about what to do next.

For less urgent health needs, contact your GP or local pharmacist in the usual way.

For immediate, life-threatening emergencies, continue to call 999.

NHS Complaints Advocacy Service

POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

Please click on the above logo to access the POhWER website or telephone 0300 456 2370 or (at Local Rate for Lincolnshire) 0300 200 0084