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Noticeboard

TEXT MESSAGE REMINDER SERVICE

 

We have recently introduced an improved text message reminder service. Under this system, you will receive text message reminders, sent to your mobile, to confirm and remind you of any appointments you have made. You may also receive occasional messages from us regarding particular campaigns that we may be running (e.g. seasonal ‘flu vaccinations).

 

If you do not already receive these messages and would like to do so, please ensure that you provide us with an up-to-date mobile number and that you remember to let us know if you change it.

 

If, on the other hand, you do not want to receive any text messages from us, then please just inform Reception.

LECCG EDS2 Public Survey

Lincolnshire East Clinical Commissioning Group (LECCG) are committed to delivering the Equality Delivery System 2 (EDS2). EDS2 aims to deliver better outcomes for patients and communities and better working environments for staff.

The LECCG would welcome your views as to how you think they are doing. To provide these, please click on the link below and complete the short survey before 31 January 2018. The information received will be analysed and help the LECCG to identify areas that they need to focus on to make improvements.

LECCG EDS2 Public Survey

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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