10 Liquorpond StreetBostonLincolnshire, PE21 8UETel: 01205 362 763
We have recently introduced an improved text message reminder service. Under this system, you will receive text message reminders, sent to your mobile, to confirm and remind you of any appointments you have made. You may also receive occasional messages from us regarding particular campaigns that we may be running (e.g. seasonal ‘flu vaccinations).
If you do not already receive these messages and would like to do so, please ensure that you provide us with an up-to-date mobile number and that you remember to let us know if you change it.
If, on the other hand, you do not want to receive any text messages from us, then please just inform Reception.
Lincolnshire East Clinical Commissioning Group (LECCG) are committed to delivering the Equality Delivery System 2 (EDS2). EDS2 aims to deliver better outcomes for patients and communities and better working environments for staff.
The LECCG would welcome your views as to how you think they are doing. To provide these, please click on the link below and complete the short survey before 31 January 2018. The information received will be analysed and help the LECCG to identify areas that they need to focus on to make improvements.
LECCG EDS2 Public Survey
We aim to meet your needs when you book an appointment and, whilst we will try to offer you an appointment with your preferred GP, it may not always be possible due to doctors being on holiday or otherwise absent.
We have a mix of "on the day" urgent appointments and pre-bookable apointments which are usually available to book up to four weeks in advance.
Once all routine appointments are booked for the day, we open up "sit and wait" sessions for people who need to be seen the same day. These are usually at 12am and 6pm. You may be seen by any of the doctors in these sessions as we all help out on finishing our routine surgeries to prevent patients having to wait too long to be seen.
Please do not book routine health checks with a doctor. For checks of this nature, please make an appointment with a nurse.
The surgery is open from 8.30 am to 6.30pm Monday to Friday and until 8.00pm on Monday and Wednesday evenings. The emphasis for the late evening clinics is on offering appointments for people who have been at work during the day.
All consultations are by appointment only.
Please note that most appointments are for 10 minutes. If you have several problems you wish to discuss, or feel you need longer than this, please ask the receptionist to book you a longer appointment.
We offer a choice of ways to book or cancel appointments at times to suit you. You can do any of the following :
If you no longer require your appointment, please cancel it so that it can be offered to someone else
Because our nurses offer so many different clinics which need varying lengths of appointments, you can only book these by speaking directly with a receptionist by telephone or in person.
Our receptionists are trained to ask you questions to ensure you are booked the most appropriate nursing appointment and, in so doing, they may ask you for some detail to ensure that you are booked to see the right nurse and for the right length of appointment.
We will visit patients at home if they are too ill to get to the surgery. The doctors leave the surgery to do their rounds soon after finishing morning surgery so, whenever possible please make your requests for a visit before 10 am.
It is helpful if you are able to give brief details of the patient's symptoms and the name of their doctor to enable the doctors to decide the priority of visits.
Please be aware that if you call to request a visit during the afternoon, the doctor may not get to you until the evening and it may not be possible for you to collect any prescription until the following day.
Although we always try to respond to emergency calls as soon as possible, there may be some delay. Please consider whether you should dial 999 for an ambulance, particularly if you are having chest pain, breathing difficulties or someone you are calling for is unconscious or has had an injury.
To reduce queuing and waiting at the reception desk, please use the self check in facility.
If you have any problems using this, please ask for help or come to the front desk to check in.
Please remember - If you no longer require your appointment, please cancel it so that it can be offered to someone else
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